Orders & Payments

How do I place an order?
Simply browse our collection, add your favorite items to your cart, and follow the checkout steps. It’s quick and secure!

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods depending on your country.

Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to help. Contact us as soon as possible via hello@bymundora.com

Shipping and delivery

Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary based on your location.

How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and chosen shipping method.

How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link.

Returns & Exchanges

What is your return policy?
You can return unused items in their original packaging within 14 days of receiving your order. Please see our Returns and refund page for full details.

Can I exchange an item?
Yes, for an other size/color, if the item is eligible for return and in stock, we’ll be happy to exchange it. If the replacement item costs more than the original, you will be asked to pay the difference. Contact us first so we can assist you.

Products & Stock

Are your items handmade or mass-produced?
Our items are handcrafted in small batches, which means each piece may have slight variations – that’s part of their charm!

What if an item I want is out of stock?
Some of our pieces are limited editions. If an item is out of stock, feel free to contact us directly at hello@bymundora.com

Care & Materials

How do I care for your products?
Care instructions are included with each product description. If you have any doubts, feel free to contact us for advice.

Are your materials eco-friendly or sustainably sourced?
We’re committed to working with responsible suppliers and materials whenever possible. Details are provided on each product page.