Shipping and Delivery Policy

Last updated: July 01, 2025

This shipping & delivery policy is part of our terms and conditions of sale ("terms") and should be therefore read alongside our main Terms.

Please carefully review our shipping & delivery policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. A third-party supplier may be managing our inventory and will be responsible for shipping your products.

UAE shipping
We offer shipping in the UAE at the following rates:
Shipping method: Courier (2-3 working days)
Shipping fee: 5.25€ (up to 5kg), + 0.50€ (each additional 1kg)

We will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.

International shipping
We offer worldwide shipping at the following rates:

GCC (Oman, Saudi Arabi, Qatar, Bahrain)

Shipping method: Courier
Shipping Fee: starting from 16€

Zone 3 (France, Australia, Austria, Azerbaidjan, Cyprus, Danemark, Georgia, Germany, Italy, Jordan, Kazaksthan, Liechtenstein, Macao, Malaysia, Monaco, Netherlands, Ireland, Philippines, Portugal, Switzerland, Taiwan, Thailand, United Kingdom, Uzbekistan, Vatican city)

Shipping method: Courier
Shipping Fee: starting from 24€

Zone 4 (United States, Belgium, Brunei, Egypt, Greece, Hong Kong, Indonesia, Nepal, Nigeria, Poland, Singapore, Spain, Sweden)

Shipping method: Courier
Shipping Fee: starting from 26€

If your country is not in the list above, feel free to contact us to plan the delivery.

For EU and UK consumers: We aim to deliver your order as soon as possible. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by email at hello@bymundora.com or through our online contact form.