Return Policy

Last updated: July 01, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange.

REQUEST A RETURN

To return an item, please email our customer service team at hello@bymundora.com within 14 days of receiving your order to request a Return Merchandise Authorisation (RMA) number. In your email, please specify:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (e.g., damaged, wrong item)

  • Whether you would prefer a refund or an exchange

PREPARE YOUR RETURN PARCEL

Once your request is approved and you receive your RMA number, please place the item(s) securely in their original packaging and include a printed note inside the parcel with the following information:

1. Customer details:

  • Full name

  • E-mail address

  • Order number

  • Date order received

2. Returned product(s):

  • Product reference

  • Product name

  • Quantity

  • Reason for return (damaged / wrong item / other, please specify)

RETURN CONDITIONS

Products must be unused, unwashed, in perfect condition, complete, and returned in their original packaging. Returns must be made within 14 days of receipt. Unless we have made a mistake, the customer is responsible for return shipping costs.

SHIPPING YOUR RETURN PARCEL

The return address will be provided by email once your RMA is approved. Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method to mail your return parcel and keeping the shipping receipt until the return is processed.

REFUNDS AND EXCHANGES

After receiving your return and inspecting the condition of the item, we will send you a confirmation email within seven (7) days of the receipt. If the return is approved, we will issue a refund to your original payment method or proceed with an exchange, depending on your choice.

For returns from the UAE: If you choose to use a prepaid return label provided by us, a flat fee of 25 AED will be deducted from your refund to cover return shipping charges.
For returns from outside the UAE: Customers are responsible for arranging and covering the cost of return shipping.

Refunds may take 7–10 working days to appear, depending on your bank.

EXCEPTIONS - NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Products that have been used, damaged, or not returned in their complete original packaging (including missing product labels)

  • Unfolded and visibly used tablecloths or linens

  • Bags or pouches with visible wear, stains or permanent folds

  • Items with torn seams, stained, burn marks, discoloration, or fabric stains

  • Products that have been mishandled, such as through improper washing, ironing, or folding

QUESTIONS

If you have any questions concerning our return policy, please contact us by email at hello@bymundora.com or through our online contact form.